Digital products can often be redeemed immediately after delivery. For that reason, successfully delivered and valid digital products are generally final sale.
When a refund may apply
- payment was captured but fulfillment failed;
- the supplier rejected or canceled the transaction;
- the delivered credential was invalid before delivery;
- a refund is required by applicable law.
When a refund normally does not apply
- the wrong product, denomination, country, or recipient was selected by the customer;
- the digital credential was already used, transferred, or disclosed after delivery;
- the customer changed their mind after successful delivery.
Approved card-payment refunds are returned through the original payment channel where supported. Processing time depends on the payment provider, the card network, and the customer’s financial institution.
Questions: support@a2pay.pro.